We are seeking a highly motivated and detail-oriented Service (LTSA) Manager to join our dynamic team. In this pivotal role, you will oversee the entire lifecycle of service contracts, ensuring compliance, negotiation, and execution of terms in alignment with our company’s objectives. You will be responsible for establishing and maintaining strong relationships with vendors and clients, managing the contract development process, and optimizing service delivery. The ideal candidate will possess excellent analytical and negotiation skills, allowing them to navigate complex contract structures and resolve disputes efficiently. You will collaborate closely with cross-functional teams to align contract goals with operational strategies, ensuring that all service deliverables meet the highest standards. Your ability to adapt to changing environments and drive improvements in the contracting process will be critical to success in this position. We value professionalism, transparency, and a commitment to customer satisfaction, and we are looking for someone who shares this vision. Join us and be a part of a forward-thinking organization where your contributions will have a significant impact on our service operations and overall business success.

• Bachelor's degree in Engineering Discipline, Contract Management, or a related field.
• Proven experience in contract management or procurement, preferably in a service-oriented environment.
• Minimum of 5 years engineering experience or equivalent.
• Strong negotiation skills with a thorough understanding of contract law and terminology.
• Excellent analytical and problem-solving abilities with strong attention to detail.
• Effective communication skills, both written and verbal, with the ability to present information clearly.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in contract management software and Microsoft Office Suite.
• Knowledge of the market for mechanical/thermal/electrical industrial equipment and electric grid is a plus.

• Manage the end-to-end service contract lifecycle from initiation to expiration.
• Negotiate contract terms and conditions to meet business needs while managing risks.
• Monitor compliance with service level agreements (SLAs) and performance metrics.
• Collaborate with internal teams and stakeholders to define service requirements and deliverables.
• Coordinates activities of a team of Field Service Technicians and 3rd party sub-contractors who provide maintenance, troubleshooting, repair, training and other services.
• Identify and mitigate potential risks associated with service contracts and vendor relationships.
• Develop and maintain a centralized contract database for easy access to contract documents and key dates.
• Provide guidance and support regarding contractual issues to business units and stakeholders.

Whether you are just getting started or are an experienced professional, we offer a robust total rewards package to include generous compensation based on market standards, healthcare, wellness, adoption assistance, discounted stock purchase, career development and recognition programs. Some of our superior benefits include parental (maternal and paternal) leave, 401K retirement contribution match at 7%, educational assistance (tuition reimbursement), Short-term Disability (STD), paid holidays, paid vacation, and paid employee referral award.

We appreciate diverse skills/experience and yours could add immense value to our team. Our customers have varied backgrounds and so do our employees. If you are excited about leaving your footprint on our technical customer-centric solutions while increasing sales, we would love to hear from you.

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require an accommodation to complete the application or interview process, please contact us by email at reasonableaccommodation@saft.com and let us know the nature of your request and your contact information.

Saft is a global battery company like no other! Our long experience and pioneering spirit, combined with our unique industrial approach, puts us in a leading position to meet the needs of the most demanding customers.  Our batteries and battery systems make a different in every market sector they serve.

Established in 19 countries and supported by our 16 production sites, Saft has more than 4,300 employees around the world and more than 3,000 customers across a range of industries. 

Since 2016, Saft is a wholly owned subsidiary of TotalEnergies, a global integrated energy company that produces and markets various forms of energy, including oil, biofuels, natural gas, green gases, renewables, and electricity. With 100,000 employees, TotalEnergies is committed to provide reliable, affordable, and sustainable energy to as many people as possible.  The company operates in approximately 120 countries and places sustainability at the core of its strategy, projects, and operations.